DELIVERY CHARGES

Postcodes within the M25 – £50

Rest of England and Wales – £75

Mainland Scotland – £100

Rest of British Isles and overseas – please contact us for a quotation.

 

ORDERS

Order acceptance and the completion of the contract between you and Channels will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

DELIVERY

It is the customer’s responsibility to ensure that access is possible to, and within the delivery location at the point of purchase. The customer also needs to ensure that there is adequate room to take the furniture through doorways, taking note of any restricted passageways, stairs and awkward turns.

We only deliver through a ground floor or basement entrance and go up to a second floor level. We cannot deliver above this level unless there is suitable lift access and we will not deliver items through windows. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.

If we attempt to make a delivery on the delivery date/time-slot that you have accepted and no one is present to receive the goods, necessitating a repeat delivery, you will incur a repeat delivery charge, which must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/ time-slot less than two working days prior to the agreed date. The repeat delivery charge will be the original delivery charge.

If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Channels having contacted you to do so), you will incur storage charges of £75 per week. We also reserve the right to cancel your order and retain up to 50% of you order value.

 

PAYMENT

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.