REFUSAL OF TRANSACTION
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
- Register by providing your real name, phone number, e-mail address, payment details and other requested information
- Be over 18 years of age
- Possess a valid credit or debit card issued by a bank acceptable to us
Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
CONTRACT CANCELLATIONS AND RETURNS PROCEDURE
You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us within 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Channels via letter or email with full details of your order.
If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:
Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge, which is calculated as the original delivery charge (to cover the collection costs) plus a £25 handling fee (to cover restocking costs). The charge will be deducted from the refund value when processed. To arrange a collection please contact us by emailing hq@channelsdesign.com or calling 020 7371 0301.
You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Distribution Centre. Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.
The goods must arrive back with us in an undamaged, fully resalable condition and with its original product packaging undamaged and intact. Channels reserves the right to refuse to process a refund on any item that is not returned to us in fully resalable condition.
Products which fall into the following categories will not be refunded unless they are proven to be faulty:
– Any goods made to a customer’s own specifications, made to measure or personalised items
– Self assembly furniture cannot be returned once assembly is part or fully completed
– Mattresses or mattress toppers
If you wish to exercise your right to cancel this contract prior to order dispatch, please email hq@channelsdesign.com or call 020 7371 0301 immediately. If your order has been dispatched, the returns procedure will apply.
This does not affect your statutory rights.
DEFECTIVE OR DAMAGED GOODS
We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning damaged and/or defective goods must be notified to Channels by emailing hq@channelsdesign.com or calling 020 7371 0301 within 48 hours of delivery. We do not accept claims for damage caused by the customer. We may ask you to email us photos of damage for our records and to assess the validity of a claim.
