TERMS AND CONDITIONS

channelsdesign.com is a site operated by Channels Design Ltd. We are registered in England and Wales under company no. 06394153 and our registered office is at 1 New Kings Road, London SW6 4SB. Our VAT number is 925 4138 29.

Please read the terms and conditions carefully before placing an order. When placing an order at HQ@channelsdesign.com you are accepting all of the following terms and conditions.

 

ORDERS

Order acceptance and the completion of the contract between you and Channels will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of our Customer Services Representatives. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

DELIVERY

It is the customer’s responsibility to ensure that access is possible to, and within the delivery location at the point of purchase. The customer also needs to ensure that there is adequate room to take the furniture through doorways, taking note of any restricted passageways, stairs and awkward turns.
We only deliver through a ground floor or basement entrance and go up to a second floor level. We cannot deliver above this level unless there is suitable lift access and we will not deliver items through windows.

If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.

If we attempt to make a delivery on the delivery date/time-slot that you have accepted and no one is present to receive the goods, necessitating a repeat delivery, you will incur a repeat delivery charge, which must be paid prior to the redelivery, even if the original delivery was free of charge. This repeat delivery charge will also apply if you cancel an agreed delivery date/ time-slot less than two working days prior to the agreed date. The repeat delivery charge will be the original delivery charge.

If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Channels having contacted you to do so), you will incur storage charges of £75 per week. We also reserve the right to cancel your order and retain up to 50% of you order value.

 

CONTRACT CANCELLATIONS AND RETURNS PROCEDURE

You are entitled to cancel this contract if you so wish provided that you exercise your right and notify us within 7 working days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Channels via letter or email with full details of your order.

If you wish to cancel this contract once your order has been dispatched please note the following procedure will apply:

Should you wish to return a furniture item we will arrange to collect this item from you and will apply an appropriate collection charge, which is calculated as the original delivery charge (to cover the collection costs) plus a £25 handling fee (to cover restocking costs). The charge will be deducted from the refund value when processed. To arrange a collection please contact us by emailing HQ@channelsdesign.com or calling 020 7371 0301.

You will be reimbursed to the card with which you paid for the goods once the goods have been received back into our Distribution Centre. Please note that your original delivery charges will not be refunded. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods.

The goods must arrive back with us in an undamaged, fully resalable condition and with its original product packaging undamaged and intact. Channels reserves the right to refuse to process a refund on any item that is not returned to us in fully resalable condition.

Products which fall into the following categories will not be refunded unless they are proven to be faulty:

 

– Any goods made to a customer’s own specifications, made to measure or personalised items

– Self assembly furniture cannot be returned once assembly is part or fully completed

– Mattresses or mattress toppers

If you wish to exercise your right to cancel this contract prior to order dispatch, please email HQ@channelsdesign.com or call 020 7371 0301 immediately. If your order has been dispatched, the returns procedure will apply.

This does not affect your statutory rights.

 

DEFECTIVE OR DAMAGED GOODS

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning damaged and/or defective goods must be notified to Channels by emailing HQ@channelsdesign.com or calling 020 7371 0301 within 48 hours of delivery. We do not accept claims for damage caused by the customer. We may ask you to email us photos of damage for our records and to assess the validity of a claim.

 

WOOD

With exposure to light and air, oak will mature to a deeper colour while walnut will lighten. As such, objects placed on wood surfaces could leave ‘shadows’ when removed. Should this happen, exposure to daylight will eventually darken or lighten these areas.

 

FABRIC AND LEATHER

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. Some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

 

PAYMENT

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

 

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Possess a valid credit or debit card issued by a bank acceptable to us

Please note that PO Box numbers, hotels and accommodation addresses are not acceptable.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

GENERAL TERMS OF WEBSITE USE

Please read these terms and conditions of use carefully before you start to use this website (hereinafter referred to as the “Website”). By using our site, you indicate that you accept these terms of conditions (hereinafter referred to as the “Conditions”) of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 

INTELLECTUAL PROPERTY RIGHTS

The copyright in this Website and in all of the material contained therein is protected under international copyright laws and copyright conventions. The User shall be required to comply globally with all copyright laws when using this Website. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

 

LIMITATION OF LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

 

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

 

THIRD PARTY LINKS

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

PRIVACY POLICY

The purpose of this statement is to set out how we use Personal Information we may obtain about you. As a user of the services provided by Channels and by using the Channels website generally you agree to this use.

When you purchase items from the Channels website you will be asked to provide certain Personal Information such as your name, email address, billing address, delivery address, telephone number, product selection, credit card or other payment information and a password. We will store this data and hold it on computers or otherwise, and we will take all reasonable steps to ensure that all information remains confidential. We will fully comply with all applicable UK Data Protection legislation.

We may use information you provide or obtained by us:

 

  1. To process your orders
  2. To register you with our website and to administer our website services.
  3. For assessment and analysis (e.g. market, customer and product analysis); to enable us to review, develop and improve the services which we offer and to provide you and other customers with relevant information through our marketing programme.
  4. We may inform you (by e-mail, mail or otherwise) about products and services which we consider may be of interest to you. We will only do this if you have agreed by ticking the box ‘Would you like to receive news from Channels?’ provided when you are buying online on our website.
  5. To serve website content and advertisements to you
  6. For the prevention and detection of fraud.

If at a later date you wish to opt-out of receiving marketing information from Channels, you will be able to unsubscribe at anytime by clicking on the ‘unsubscribe’ link at the bottom of all our email communications.

We may give information about you to the following, who may use it for the same purposes as set out above:

  1. To employees and agents of Channels to administer any accounts, products and services provided to you by Channels now or in the future.
  2. Agents who profile your data so that we can tailor the goods/services we offer to your specific needs.
  3. To anyone to whom we transfer or may transfer our rights and duties under our agreement with you.
  4. If we have a duty to do so or if the law allows us to do so.

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including where you are on the internet (eg. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.

New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called “cookies”, which may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our website.

We use cookies so that we can give you a better experience when you return to our website. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie. This will give you the opportunity to decide whether to accept it.

We endeavour to take all reasonable steps to protect your personal details. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.

You have the right to see personal data (as defined in the Data Protection Act) we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us. Please note that any products and services are supplied subject to our standard terms and conditions. If you have any comments or queries in connection with our privacy policy, please e-mail us at hq@channelsdesign.com.

 

ONLINE SECURITY

Channels is a secure website. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear at the bottom of your browser window. This is an indication that the site is secure.

Channels uses the Secure Sockets Layer (SSL) and Private Communications Technology security standards that are supported by Microsoft Internet Explorer 4.0 or later and other popular browsers.

We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.

SSL encodes your personal information and all your transactions are protected by the powerful SSL encryption technology. SSL encrypts your credit card number, name, address, phone number, identification number and password as it travels through the Internet, so that it cannot be read by anyone other than the secure server.

 

LAW

The Conditions shall be governed by and construed in accordance with English law. The English courts will have non-exclusive jurisdiction over any claims arising from, or related to, these Conditions or to a visit to the Website.

 

PAYMENTS

We accept the follow Payment methods.